contact@cozymostaccommodationsltd.store
The support address published on our Google Play listing.
We answer every message ourselves
Support
Email is the fastest route and the one we monitor. Tell us the app, what you were doing and what happened, and we will reply.
How to reach us
Post
2 Frederick Street, London, England, WC1X 0ND, United Kingdom
For formal correspondence.
What we can and cannot recover
We hold no copy of your data. Our apps store their records only on your device. That is the whole point of how they are built — but it has one consequence worth stating plainly.
If you lose your phone, uninstall the app, or clear its data, we cannot restore anything for you, because we never had it. Use Settings → Export, backup & restore regularly and keep the backup file somewhere you control.
Common questions
Does Doorlane need an internet connection?
No, apart from one screen. Every feature — the round, the ledgers, the statements, the insights, the exports — works with the phone in aeroplane mode. The only screen that uses the network is Settings → Privacy policy, which loads this website’s hosted policy page. That is why the app declares the INTERNET permission.
Do I need to create an account?
No. There is no sign-up, no login and no password. Install the app and it works. We do not know who our users are.
How do I move Doorlane to a new phone?
On the old phone open Settings → Export, backup & restore and choose “Save and share” to send yourself the JSON backup. Install Doorlane on the new phone, put the backup file on it, and use the Restore section. The restore replaces everything in the new book with the contents of the backup.
If I change a product’s rate, does last month get more expensive?
No. A delivery freezes the rate it was recorded at. When you change a rate it applies from its own start date onward, so a mid-month rise bills the two halves of the month correctly and nothing already recorded is repriced.
A customer says they were away — how do I prove it?
Add an away window on their stop for the dates in question. Those days are recorded as skips rather than deliveries, so they bill nothing and the month-end statement shows a “days skipped” count alongside the days served.
Can I run more than one round?
Yes. Create as many rounds as you need in Catalog, each with its own weekday pattern — a daily morning round and a Wednesday-only can round, for example. Each stop belongs to one round and only appears on the days that round runs.
Does Doorlane take payments?
No. Doorlane never moves money and is not connected to any payment system. Recording a payment is a line in a book, entered after cash has already changed hands at the door.
Will I get reminder notifications?
No, by design. Doorlane sends no push notifications and does not ask for the notification permission. Everything that needs attention — today’s round, pauses starting and ending, statements due, overdue balances — sits on the Today screen when you open the app.
How much does it cost?
Doorlane is free. There are no advertisements, no in-app purchases and no subscription.